Shipping Policy

Introduction

Welcome to Veloura. We are committed to processing and delivering your orders as efficiently as possible.

Please review the following shipping policy for information about order processing, delivery times, tracking, and international shipping.

Order Processing

Orders are generally processed within 1–3 business days, Monday through Friday.

Orders placed on weekends or U.S. holidays will begin processing on the next business day.

Processing times may occasionally be longer during sales, holidays, product launches, or periods of high order volume.

Shipping & Delivery Times

We offer shipping options based on product availability, destination, and the shipping methods available through our logistics partners.

For most orders, the estimated delivery time is:

Estimated Delivery Time: 7–20 business days

Delivery times may vary depending on the destination, shipping method, product availability, customs clearance, carrier delays, weather, holidays, and other circumstances outside our control.

The estimated delivery time is not a guaranteed delivery date.

Some products or destinations may have different shipping times. The applicable shipping options and costs will be displayed at checkout when available.

Shipping Rates

Shipping rates are calculated based on factors such as the destination, package weight and dimensions, product, and available shipping method.

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

International Shipping

We currently ship to many destinations worldwide.

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Customers are responsible for any customs duties, taxes, import fees, or other charges that may apply to their order.

Customs clearance procedures may also cause additional delays that are outside of our control.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information when tracking is available.

Please allow some time for tracking information to become active after the package has been shipped.

Tracking updates may be delayed while the package is being transferred between carriers or during customs processing.

Delayed, Lost, or Damaged Packages

If your order appears to be significantly delayed, lost, or arrives damaged, please contact us at cqian7145@gmail.com as soon as possible.

For damaged packages, please provide photos of the package and the damaged items so that we can investigate the issue with the shipping carrier or logistics provider.

We will work with our logistics partners to investigate eligible shipping issues and determine the appropriate solution.

Please note that delivery delays caused by customs, weather, carrier disruptions, incorrect addresses, or other circumstances outside our control may not be eligible for compensation.

Incorrect Shipping Address

Please carefully review your shipping information before completing your order.

Veloura is not responsible for orders delivered to an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

Additional shipping costs may apply if a package needs to be reshipped due to an incorrect address.

Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with the updated policy.

If you have any questions regarding shipping or your order, please contact us at cqian7145@gmail.com.