Indulge in a cloud of sweetness! Our Velvet Marshmallow balm is a dual-threat solid perfume and primer that melts into your pulse points. Formulated with skin-loving, vegan ingredients, it delivers a 12-hour scent of orchid, marshmallow, and musk. Perfect for sensitive skin and even better for on-the-go touch-ups.

Order Processing

Estimated Processing Time: 1–3 business days for approximately 90% of orders.

Orders are processed after payment has been successfully confirmed. During peak seasons, holidays, or promotional periods, processing may take slightly longer.

Estimated Delivery

Estimated Delivery Time: 10–23 business days.

Delivery times are estimates and may vary depending on the destination, customs clearance, local carrier delays, weather, holidays, or other circumstances beyond our control.

Please note that the estimated delivery time does not include order processing time.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Tracking information may take a few days to become active after your order has been shipped.

Customs & Duties

International orders may be subject to customs duties, taxes, or other fees imposed by the destination country. Any applicable customs duties or taxes are the responsibility of the customer.

Delivery Delays

While we work with our shipping partners to deliver orders within the estimated timeframe, unexpected delays may occasionally occur.

If your order has not arrived after the estimated delivery period, please contact our customer support team and provide your order number so we can assist you.

We want you to be completely satisfied with your purchase.

You may request a return within 30 days of delivery, provided the product is unused, unopened, and in its original packaging.

For hygiene and safety reasons, opened or used skincare and beauty products are not eligible for return.

Return Shipping

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

If you receive a damaged, defective, or incorrect item, please contact us with photos of the product and packaging. We will provide an appropriate solution, including a replacement or refund when applicable.

Refunds

Once your returned item is received and inspected, we will process your refund to the original payment method.

Refunds are based on the original purchase price and currency of the order.

Promotional, clearance, discontinued, or otherwise specially priced items may be subject to additional return restrictions, which will be stated at the time of purchase.

Please allow your payment provider additional processing time for the refund to appear in your account.